Why Choose Us? The AMCR Difference!

• We are the only company in Australia that guarantees ‘If we can not fix your Computer, Laptop, or Mac issue, we’ll give you your money back and give you your next service free!’.

• We cap our home PC repair charges at 3-hours per PC so you will never get a huge surprise labour charge with us.

• We include a tune-up which will help make your computer run faster, so you can get many more years of use, fun, enjoyment, and value out of your computer before you need to consider upgrading or replacing it.

• We explain everything that we are doing in plain English, we do not mind if you watch and ask your technicians questions whilst they are working.

• We do not charge a travel fee unless you live outside of the metro area.

• We never replace anything inside of your computer unless we get your permission first.

• We give the failed or replaced parts back if we are ever required to replace or upgrade any faulty hardware.

• We include a service & check-up to ensure that your PC is fully protected against the latest virus, spyware, hacking, and wireless threats to help prevent identity theft, fraud, and malicious damage to your computer.

• We include a safety check to help prevent your computer from power-surges, spikes, and overheating, which can cause irreversible damage to your computer and reduce its lifespan by over 50%.

• We will double-check your backup system is in place so you will never have to worry about losing your important files, documents, and photos.

• We have a ‘No Fix – No Fee’ Guarantee so that means if we can not fix it, or it is not economical to fix, we will not charge you a cent.

• We can set up your computer so we can fix even the most severe software problems in minutes, not hours which will slash your downtime and labour charges.

• We can show you how to use your computer better, and we always write the instructions down step-by-step so you will not forget what we’ve shown you.

• We document anything we do and give you a copy so you’ll never have to worry about trying to remember account details or settings which means any future repairs can be done lightning fast.

• We save time on site by already having many of the most common replacement parts, plus we save time by pre-downloading many of the programs and patches that we may need to repair your computer.

• We sell most hardware components with an AMCR Replace (not Repair) Warranty. That means if you purchase hardware from us, and it needs to be repaired whilst still under the manufacturers warranty terms and conditions, we do not send it off and wait for it to be repaired – we try and replace it immediately for you. That means little or no downtime for you.

• We take the time out to see if there is anything that we can do to help you use your computer better.

• We train all of our technicians in the same systems and best practice procedures so that if one is ever unavailable, the other technicians know your current setup, and its previous work and invoicing history.

• We send out a free newsletter with the latest updates, hints, tips to help you.

• We can save you time and money by being able to fix your computer without paying for an onsite visit using our secure AMCR Remote Support Service.

• We give amazing after-sales service. If you have a query, question, or still experience problems, we will get on it straight away.

• We’re a family owned business and have been operating since 1999!